Privacy Policy - Nola AI Ltd

1. Introduction

Welcome to Nola AI Ltd. Nola AI Ltd ("us", "we", or "our") operates the trynola.io website and the Nola mobile application (collectively referred to as the “Service”).

This Privacy Policy governs your use of our Service and explains how we collect, safeguard, and disclose information resulting from your use of the Service. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant laws.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us ("Agreement").

2. Definitions

SERVICE: The trynola.io website and Nola mobile application operated by Nola AI Ltd.

PERSONAL DATA: Data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES: Small files stored on your device (computer or mobile device).

DATA CONTROLLER: The entity responsible for determining the purposes and means of processing personal data (Nola AI Ltd in this case).

DATA PROCESSORS (OR SERVICE PROVIDERS): Entities that process data on behalf of the Data Controller (e.g., third-party service providers).

DATA SUBJECT: Any living individual whose personal data is processed.

USER: The individual using our Service.

3. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service.

4. Types of Data Collected

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• Phone number: Collected for account creation, app usage, and communication with the Nola agent through WhatsApp and text messages.
• Email address: Collected to verify that the email address is authorized for sending communications to Nola.

We may use your Personal Data to contact you with information related to your account or services. You may opt out of receiving these communications at any time by following the unsubscribe link or emailing us at hello@touchai.ltd.

5. Tracking and Cookies Data

We use cookies and similar tracking technologies to monitor activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can set your browser to refuse cookies or indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some parts of our Service.

6. Use of Data

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow participation in interactive features.
• To provide customer support.
• To gather valuable analysis and information.
• To monitor and detect technical issues.
• To verify communication through phone numbers and email.
• For any other purposes described when you provide the information.
• For any other purpose with your consent.

7. Sub-Processors

To provide our Service, we use third-party providers (“Sub-Processors”) who assist us in delivering and maintaining the Service:

• AWS (Amazon Web Services): Hosting infrastructure in AWS’s London region. All data is processed within the UK.
• OpenAI: Provides AI services for user interaction. OpenAI processes data securely, and we ensure compliance with their privacy practices.
• Google Analytics: Collects usage data to help us analyze user interactions with the Service. For more information, visit Google’s Privacy Policy.
• PostHog: An open-source analytics tool. For details, visit PostHog’s Privacy Policy.
• Twilio: Used for SMS and WhatsApp communication. For more information, visit Twilio’s Privacy Policy.
• Trigger.dev: Automation tool. For details, visit Trigger.dev’s Privacy Policy.

8. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Usage Data is generally retained for shorter periods unless used for security or compliance.

9. Security of Data

We take data security seriously and implement industry-standard measures. However, no transmission method is entirely secure.

10. Data Transfers

All data processing occurs within the UK. Data is not transferred outside the UK.

11. Disclosure of Data

We may disclose Personal Data for legal compliance, business transactions, or with your consent.

12. Your Data Protection Rights

Under UK GDPR, you have rights such as access, rectification, erasure, restriction, objection, data portability, and the right to withdraw consent. Contact us at hello@touchai.ltd to exercise these rights.

13. Children’s Privacy

Our Service is not intended for children under 13. If we become aware of data collected from a child without parental consent, we will take steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@touchai.ltd.